f.a.q.

｡･*･:♪ plush inconsistencies ♬*.+゜

found any imperfections on your apollo?  here's how to fix them!

wings with rough/yellowed edges:  jagged or yellowed edges are a product of the manufacturing process and can easily be rounded out with a pair of scissors!

loose embroidery/glue threads:  loose embroidery can be carefully cut off with scissors, while glue threads can simply be pulled off by hand.

plastic sewn into embroidery:  the plastic is embroidery stabilizer and can be trimmed/pulled off by hand with no damage!

we quality check and hand pack all apollos by hand.  if you've received a defective product that can't be easily fixed, please reach out to us!

 

｡･*･:♪ blind bags ♬*.+゜

Q:  how are the blind bags randomized?
A:  the plushies are counted into batches of 100 based on their drop rate (e.g. 18 commons, 7 rares, and 3 secret rares per batch);  then they are sorted into groups and packed in rotation (similar to dealing cards -- A, B, C, D, A, B, C, D, repeat).  sealed bags are stored in larger containers and may be shuffled around with time, further mixing them.

Q:  can i receive refunds/exchanges for unwanted or duplicate plushies?
A:  no, sorry!  due to the nature of blind bags, we cannot guarantee a specific design or prevent duplicates, but we are trying our best to keep them mixed for you!